Legal
This Privacy Policy describes how PawBooker LLC, an Arizona limited liability company (“PawBooker,” “we,” “us,” or “our”) collects, uses, and shares information when you use the PawBooker website and mobile application (the “Platform”). PawBooker connects pet owners (“Customers”) with independent pet groomers (“Groomers”).
When you create an account, we collect your email address and password (handled securely by our authentication provider, Supabase). Groomer accounts also include a business name, phone number, email, address, and hours.
To book a grooming appointment, Customers provide information about their pet: name, species, breed, color, weight, and an optional photo. Customers may also upload documents such as vaccination records (e.g. proof of rabies vaccination), which may include an expiration date. Groomers may also upload photos taken during or after an appointment (for example, before/after grooming photos); under our Terms of Service, a Groomer must have the Customer’s permission before photographing a Customer’s pet, home, or property for this purpose.
We collect booking details (service selected, date/time, cancellation reason if applicable) and payment information necessary to process a charge. Card details are handled directly by our payment processor, Stripe — PawBooker does not store your full card number. We do store limited, non-sensitive payment method details (card brand, last 4 digits) to let you manage saved payment methods in the app.
To pay out Groomers, our payment processor, Stripe, collects bank account details and, where required, taxpayer identification information (such as a Social Security number or EIN) to verify identity and issue tax forms (e.g., Form 1099-K or 1099-NEC) as required by law. PawBooker does not store your full bank account number or taxpayer ID; Stripe handles and stores this information directly, subject to Stripe’s own privacy practices.
With your permission, we use your device’s location to show nearby groomers in the Browse tab and, during an active appointment, to confirm a Groomer’s arrival and support in-app driving directions. You can also manually search by address or zip code instead of sharing your device location. Groomer business addresses are geocoded (converted to map coordinates) using Mapbox to support search and driving directions. Precise device location is treated as sensitive personal information under some state privacy laws; we collect it only with your permission, as described in “Your Privacy Rights” below.
Messages you send between a Customer and a Groomer are stored so both parties can see the conversation history. If a Groomer’s salon has our AI booking assistant enabled, message content may be sent to our AI provider, Anthropic, to generate a response (see “Third-Party Service Providers” below).
If you allow notifications, we store a device push token (provided by Apple/Expo’s push notification service) so we can send you booking updates, messages, and payment alerts.
Ratings and written reviews Customers leave for a Groomer after a completed appointment are stored and displayed publicly on that Groomer’s profile within the app.
We share information with the following providers only as needed to operate the Platform:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing, saved payment methods, groomer payouts |
| Supabase | Account authentication, database, and file storage |
| Resend | Transactional email (booking confirmations, invoices, receipts) |
| Anthropic | Powers the optional AI booking assistant in chat, for salons that have it enabled |
| Mapbox | Address search and geocoding for location-based search and directions |
| Apple / Expo | Delivering push notifications to your device |
| Google Play | Android in-app billing for Groomers’ optional paid Pro subscription tier, which unlocks additional features for Groomers |
We do not sell your personal information to third parties, and we do not use it for targeted advertising or cross-context behavioral advertising.
We retain account, booking, and payment records for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Tax and payout records are generally retained for at least seven years to comply with IRS recordkeeping requirements. You may request deletion of your account and associated personal data by contacting us (below), subject to records we’re required to retain by law (e.g. transaction history for tax purposes).
If you are a resident of a state with a comprehensive privacy law, see “Your Privacy Rights” below for how to exercise these and other rights.
If you live in a state with a comprehensive consumer privacy law (for example, Virginia, Colorado, Connecticut, Utah, or a similar law in your state), you may have the right to:
We do not sell personal information or use it for targeted advertising, so most of these opt-out rights are not currently applicable to how we operate.
Precise device location is treated as sensitive personal information under some state laws. We collect it only with your permission and do not use it for any purpose beyond those described in this Policy.
To exercise these rights, email us at support@paw-booker.com with your request. We may need to verify your identity before responding. We will respond within the time required by applicable law (generally 45 days, with one 45-day extension where permitted).
If we decline to act on your request, you may appeal by replying to our response. If we deny your appeal, you may contact your state Attorney General.
You may designate an authorized agent to submit a request on your behalf. We may require proof of the agent’s authority and may still require you to verify your own identity directly.
The Platform is intended for use by individuals 18 and older, consistent with our Terms of Service. PawBooker is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn we’ve collected such information, we will delete it.
We use industry-standard measures (including encryption in transit) to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above when we do. This Policy is incorporated into our Terms of Service by reference; material changes will be communicated through the app or by email.
Questions about this policy or your data? Email support@paw-booker.com. To exercise your privacy rights, use the process described in “Your Privacy Rights” above. Disputes relating to this Policy are governed by the Terms of Service, including its arbitration provision.
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